ASSISTANCE
In our centres we have specialised laboratories for any kind of assistance. There are no limits to your needs.
GUARANTEE
Damaged Products
In the case a product is damaged during shipping and/or delivery, STEFANOWATCH will take back the damaged product (with packaging, documentation and whatever inserted by the manufacturer at the time of packing) accompanied by the invoice and a declaration stating the product defect as precisely as possible.
In case a defect is detected, no expense will be charged to the customer, who will receive a replacement product, subject to stock availability.
In case of non-availability of stock, STEFANOWATCH will make a refund of the total amount paid by the customer for the purchase and shipping of the non-replaceable product.
Note: ALL STEFANOWATCH PRODUCTS HAVE A 2-YEARS GUARANTEE.
Formula satisfied or your money back:
The products sold on this site are subjected to the rules provided for in Article no 5 L.D. 185/1999 with the right of withdrawal within ten days after the product delivery.
Under Article no 5 L.D. 185/1999, if the customer is a physical person who purchases the merchandise for purposes not related to his/her professional activities, and make the purchase indicating the tax code and not the VAT number, he/she has the right to withdraw from the purchase contract within 10 working days after receipt of the goods by sending an e-mail to info@stefanowatch.com
Conditions of the right of withdrawal
We will accept to take back any item in good condition, intact, fully functional, re-sellable and returned in its original packaging with intact seals, crediting the full amount, with the exception of transportation costs that are not refundable.
The right of withdrawal does not apply to sealed audiovisual products or software, once opened.
The shipment to our warehouse is full responsibility of the customer. FULL TIME will not be liable for any damage, theft or loss for returned and not insured shipment.
The shipping cost for withdrawn products will be fully charged to the customer.
Jurisdiction: For any dispute or controversy, the competent law entity is the Court of Venice.
Refund conditions
STEFANOWATCH will make the refund through bank transfer within thirty days from receipt of the product.
The refund is solely attributable to the price of the product, whereas shipping and delivery costs will be charged to the consumer.
The necessary condition to exercise the right of withdrawal is the substantial integrity of the product and packaging.
PURCHASE PROCEDURE
The purchase procedure is set as follows:
· Select your shopping cart and choose the desired shop-window.
· From a shop-window you can see the collection items and decide to book them without any commitment. Simply indicate the amount and confirm your choice. (The pages are set in such a way that you can return to the collection page at any time, in order to keep a global vision of the shop-window and the products, without having to start again the site navigation).
· Whenever you "book" an article, you will have a comprehensive view of what you have already added to the shopping cart, and you can decide to erase some products you previously chose.
· In addition, you can check the total amount so far.
· Enter your personal data by choosing the method of payment you desire.
Product availability and order finalization
Your order is considered finalized and binding when, after being sent, STEFANOWATCH has sent you an e-mail with a notice of receipt. STEFANOWATCH will send the product ordered, except partial or complete unavailability. In the case we verify that some products are temporary unavailable after the conclusion of the contract, STEFANOWATCH will inform you via e-mail, sending you all the order details (available products and quantities) and the consequent updating of the amount to be paid in cash on delivery.
Gifts
In addition to purchase goods for your own, STEFANOWATCH allows you to send gifts to your friends/partners: you only need to write the recipient address; STEFANOWATCH will send everything. The only condition is to make a purchase for each recipient and to send to our fax number + 39421 220742 the payment receipt of the bank transfer made to BORGA STEFANO – VIA COMO 73 – 30027 SAN DONA’ DI PIAVE (VE), Italy
BANK: UNICREDIT BANCA (AGENZIA: 2470 S. DONA’ VIZZOTTO),
IBAN: IBAN: IT44O0200836283000100763155
BIC SWIFT: UNCRITB1Q70
PAYMENT METHODS
Upon completion of your online order, you will be asked to select a payment method by Paypal or bank transfer. If you decide to make the payment through bank transfer the order will be activated upon receipt of the transfer. To speed up the procedure, you can forward the transfer receipt to no fax + 39421 220742. We remind you the data for the bank transfer: BORGA STEFANO – VIA COMO 73 – 30027 SAN DONA’ DI PIAVE (VE), BANK: UNICREDIT BANCA (AGENZIA: 2470 S. DONA’ VIZZOTTO), IBAN: IT44O0200836283000100763155 - BIC SWIFT: UNCRITB1Q70.
TRANSPORT AND DELIVERY
All orders placed online are transported and delivered by EXPRESS COURIER or express mail service. The delivery of the goods usually occurs in a few working days after the placing of the online order, within the normal daily working hours. If the courier is unable to deliver the goods because the recipient is absent at the address you indicated, a notice of attempted delivery will be left, as well as a phone number to arrange the product delivery.
Shipping costs: The costs for the products express delivery service in the EUROPEAN area is indicated in the catalogue for each item, in addition to the cost of the goods ordered. The cost varies depending on the geographical areas and regards the shipping cost as a whole, not per item ordered.
The payment of shipping costs is made with the same method used for the goods payment.
Zone 1:
Austria, Belgium, France, Germany, Luxembourg, Holland, Switzerland
EXPRESS COURIER + Bank Transfer = euro 18,50
EXPRESS COURIER + Paypal = euro 20,00
Registered Mail + Bank Transfer = euro 10,00
Registered Mail + Paypal = euro 12,00
Zone 2:
Balearic Islands, Canary Islands, Danmark, Finland, Great Britain, Greece, Ireland, Channel Islands, Portugal, Principality of Monaco, Spain, Sweden.
EXPRESS COURIER + Bank Transfer = euro 20,00
EXPRESS COURIER + Paypal = euro 22,00
Registered Mail + Bank Transfer = euro 12,00
Registered Mail + Paypal = euro 14,00
Zone 3:
Bulgaria, Cyprus, Estonia, Latvia, Lithuania, Malta, Poland, Czech Republic, Romania, Slovakia, Slovenia, Hungary
EXPRESS COURIER + Bank Transfer = euro 26,00
EXPRESS COURIER + Paypal = euro 28,00
Registered Mail + Bank Transfer = euro 14,00
Registered Mail + Paypal = euro 16,00
Zone 4:
Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Croatia, Faroe Inslands, Russian Federation, Georgia, Gibraltar, Iceland, Kosovo, Liechtenstein, Macedonia, Moldavia, Montenegro, Norway, Serbia, Turkey, Ukraine
EXPRESS COURIER + Bank Transfer = euro 26,00
EXPRESS COURIER + Paypal = euro 28,00
Registered Mail + Bank Transfer = euro 18,00
Registered Mail + Paypal = euro 20,00
Couriers:
- Corriere espresso, POSTE ITALIANE S.p.a., with delivery guaranteed in a few days.
(The delivery of the goods usually occurs in a few working days from the placing of online orders, within the normal daily working hours).
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