ASSISTANCE

In our centres we have specialised laboratories for any kind of assistance. There are no limits to your needs.

GUARANTEE

Damaged Products
In the case a  product is damaged during shipping and/or delivery, STEFANOWATCH will take back the damaged product (with packaging, documentation and whatever inserted by the manufacturer at the time of packing) accompanied by the invoice and a declaration stating the product defect as precisely as possible.
In case a defect is detected, no expense will be charged to the customer, who will receive a replacement product, subject to stock availability.
In case of non-availability of stock, STEFANOWATCH will make a refund of the total amount paid by the customer for the purchase and  shipping  of the non-replaceable product.
Note: ALL STEFANOWATCH PRODUCTS HAVE A 2-YEARS GUARANTEE.

Formula satisfied or your money back:
The products sold on this site are subjected to the rules provided for in Article no 5 L.D. 185/1999 with the right of withdrawal within ten days after the product delivery.
Under Article no 5 L.D. 185/1999, if the customer is a physical person who purchases the merchandise for purposes not related to his/her professional activities, and make the purchase indicating the tax code and not the VAT number, he/she has the right to withdraw from the purchase contract within 10 working days after receipt of the goods by sending an e-mail to info@stefanowatch.com

Conditions of the right of withdrawal
We will accept to take back any item in good condition, intact, fully functional, re-sellable and returned in its original packaging with intact seals, crediting the full amount, with the exception of transportation costs that are not refundable.
The right of withdrawal does not apply to sealed audiovisual products or software, once opened.


The shipment to our warehouse is full responsibility of the customer. FULL TIME will not be liable for any damage, theft or loss for  returned and not insured shipment.
The shipping cost for withdrawn products will be fully charged to the  customer.

Jurisdiction: For any dispute or controversy, the competent law entity is  the Court of Venice.

Refund conditions
STEFANOWATCH will make the refund through bank transfer within thirty days from receipt of the product.
The refund is solely attributable to the price of the product, whereas shipping and delivery costs will be charged to the consumer.
The necessary condition to exercise the right of withdrawal is the substantial integrity of the product and packaging.